Question 1

How can I track my order?

Accepted Answer

Go to Profile > My Orders and tap the order you want to follow. You'll see real-time tracking with the current status and estimated delivery date.

Question 2

How long does delivery take?

Accepted Answer

Standard delivery takes 5–7 business days across India. You'll receive tracking details once your order ships.

Question 3

Do you ship across India?

Accepted Answer

Yes. We deliver to addresses across India through trusted courier partners.

Question 4

Is Cash on Delivery (COD) available?

Accepted Answer

COD availability depends on your delivery pin code and is shown at checkout where supported. We also accept secure online payments via Razorpay (UPI, cards, net banking and wallets).

Question 5

What is your return policy?

Accepted Answer

We offer a 3-day return policy for unused items in their original packaging. To start a return, go to Profile > My Orders, select the order and tap "Return Item". Our team arranges a pickup within 2–3 business days.

Question 6

Can I cancel my order?

Accepted Answer

Orders can be cancelled within 24 hours of placing them, as long as they haven't shipped yet. Go to Profile > My Orders, select the order and tap "Cancel Order".

Question 7

How long do refunds take?

Accepted Answer

Once your return or cancellation is approved, refunds are processed within 5–7 business days to your original payment method.

Question 8

Is your jewellery real 925 sterling silver?

Accepted Answer

Yes. Our silver pieces are crafted in genuine 925 sterling silver, which is 92.5% pure silver alloyed with other metals for everyday durability.

Question 9

Is the silver BIS hallmarked?

Accepted Answer

Yes. Our 925 sterling silver is BIS-hallmarked, so you can be confident of its purity and authenticity.

Question 10

Does the silver tarnish?

Accepted Answer

Sterling silver can tarnish naturally over time — this is normal, not a defect. With simple anti-tarnish care it stays bright, and a soft polishing cloth easily restores its shine.

Question 11

Will it turn my skin green?

Accepted Answer

Genuine 925 sterling silver does not typically turn skin green. Any temporary marks are usually caused by lotions, perfumes or moisture reacting with the metal rather than the silver itself.

Question 12

Is it safe for sensitive skin?

Accepted Answer

925 sterling silver is generally well suited to sensitive skin. Keeping pieces clean and dry, and applying perfume or lotion before wearing, helps keep your skin comfortable.

Question 13

What's the difference between the silver and gold or rose-gold finishes?

Accepted Answer

All our pieces start with a 925 sterling silver base. Gold and rose-gold pieces are plated over that silver base to give them their colour, so the plated layer is more delicate and needs gentler care.

Question 14

How do I prevent my silver from tarnishing?

Accepted Answer

Keep pieces dry, take them off before showering, swimming or the gym, and apply perfume and lotion before wearing. Store them in an airtight pouch when not in use. See our /pages/care-guide for the full routine.

Question 15

How do I clean my jewellery at home?

Accepted Answer

For light tarnish on plain silver, buff gently with a soft silver-polishing cloth. For a deeper clean, dip briefly in lukewarm water with a drop of mild soap, then pat fully dry. Full steps are on our /pages/care-guide page.

Question 16

How do I care for plated or rose-gold pieces?

Accepted Answer

Plated and rose-gold finishes are delicate. Clean only with warm water, mild soap and a soft cloth, and avoid silver dip or harsh cleaners that strip plating. Our /pages/care-guide has detailed guidance for each material.

Question 17

What are SCoins?

Accepted Answer

SCoins are our loyalty currency, where 10 SCoins = ₹1. They're automatically applied as a gift card at checkout to reduce your order total.

Question 18

How do I earn SCoins?

Accepted Answer

You earn SCoins through purchases, referrals and special promotions. Your balance is always visible in your Senhora wallet.

Question 19

How do Senhora Club membership tiers work?

Accepted Answer

You become a Crystal member when your annual purchases reach ₹5,000, upgrade to Pearl at ₹10,000 and Gem at ₹15,000. Each tier is valid for 1 year and unlocks exclusive benefits and rewards.

Question 20

How do gift cards work?

Accepted Answer

You can buy digital or physical gift cards from our Gift Cards page. The recipient gets a unique code to redeem the balance into their Senhora wallet, and gift cards are valid for 1 year from purchase.

Question 21

Is my payment information secure?

Accepted Answer

Yes. We use industry-standard encryption and partner with trusted payment gateways like Razorpay. We never store your full card details on our servers.

Frequently Asked Questions

Orders & Shipping

Returns & Cancellations

Products & 925 Silver

Jewellery Care

Senhora Club & SCoins

Gift Cards & Payments

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